The companies winning the AI era ship software people genuinely love to use. Pendo surfaces where users and agents struggle and then helps you act on it, turning experience gaps into business results.
“With Pendo, it really doesn’t take a whole lot to ship something that’s beautiful and functional.”
Liz Feller, Nelnet
60%
decrease in support tickets
“We really would have been flying blind without Pendo.”
Sarah Parham, CallRail
Procare
70%
increase in deals closed via in-app campaigns
20x
increase in feature adoption
“We feed Pendo data back into our product strategy so it creates a continuous improvement loop.”
Sam Martin, ClearCo
350%
increase in weekly active users
“Pendo helps us map a bigger, clearer picture of what our clients need.”
Liz Heard, ADP
400%
increase in NPS
“It’s almost like going for a walk with your data. Agent Analytics keeps us grounded in what’s actually happening.”
Paul Frank, Pushpay
40 Trillion
Events
1 Billion+
Users
18K+
Agents and apps
Pendo captures human and agent behavior in the context of your business, all connected and tracked from a product’s first use. You get the most complete picture of what’s happening inside your product, and the clarity to act on it.
Pendo feeds product context to the agents you build or buy. You get insights and recommendations to make sharper decisions, and your agents get the context to act on their own, before you even ask.
ClaudeAsk the questions your team cares about from the AI tools they already love — or any MCP client.
Pendo turns signals from your people and agents into results at every stage of the software development lifecycle, so every release builds on the last.
Know what your users and agents do, feel, and need, before you build.
Turn what you learned into guides, changes, and agent actions.
Watch your product and agents to find the friction that’s costing you.
Measure the impact of what you shipped, then optimize from there.
See how Pendo works from planning to production, and everywhere in between.
Join 14,000+ teams innovating with Pendo
“Leo[thePendoagent]understoodourproductinrealcontextandevenbuiltareportinminutesthatIwouldhavespentadaybuilding.Thatkindofspeedandtransparencyismassive.”
Andy Krueger
Director of Product Design, Datasite
Every click, drop-off, and rage moment is a signal. Pendo turns that behavior into clear answers and the next action, whether that’s an in-app guide, a session replay, or a live dashboard.
GDPR Compliant
SOC2 Type 2 Certified
PCI DSS Compliant
HIPAA Compliant
Frequently asked questions
Yes! Pendo can generally be installed in an hour or less.
Pendo is the only platform that unifies product and agent analytics, user feedback, in-app guidance, and AI-powered predictions into a single source of truth for product experience. While other tools force you to stitch together multiple vendors—one for analytics, another for guides, a third for roadmapping—Pendo closes the loop: understand user behavior, capture sentiment, prioritize what to build, and drive adoption with targeted experiences, all from one platform.
This integrated approach means faster time-to-insight, better cross-functional alignment, and the ability to act on data without switching contexts. Organizations see faster ROI compared to alternatives, with implementations measured in weeks rather than quarters—whether you're a 50-person startup or a Fortune 500 enterprise with thousands of applications.
The most impactful outcomes depend on your strategic priorities:
Accelerate product-led growth: Companies using Pendo improve trial-to-paid conversion rates by 25-40% by guiding users to activation moments faster. Reduce time-to-value for new customers, increase feature adoption, and turn your product into your best sales channel.
Reduce churn and expand revenue: Identify at-risk accounts 3-6 months before renewal using Pendo Predict's AI models, then intervene with targeted guidance and proactive outreach. Customers also reduce support ticket volumes by 15% on average while discovering upsell opportunities hidden in usage patterns.
Improve operational efficiency: For internal applications, drive faster employee onboarding, increase utilization of enterprise tools you've already purchased, and reduce training costs by embedding guidance directly in your applications.
The combination of analytics, guidance, and AI prediction means you're not just measuring problems—you're systematically fixing them while proving ROI to stakeholders.
No. Pendo is designed for product, revenue, and IT teams to work independently—with powerful capabilities that can scale to meet enterprise data science and engineering needs when you have them.
Non-technical teams can create segments, build in-app guides, analyze user journeys, and deploy feedback surveys without writing code. Our AI guide builder and visual designer make it simple to launch experiences in minutes. At the same time, Pendo provides API access, data pipeline integrations, custom SQL queries, and advanced analytics for technical teams who want deeper control.
This "progressive disclosure" approach means your organization can get value immediately while growing sophistication over time. Product teams move fast without tickets to engineering, while IT and data teams have the security, governance, and integration capabilities they require.
Pendo grows with you. Start by understanding adoption and guiding users in a single product, then expand to track engagement across your entire portfolio—whether that's multiple customer-facing SaaS products, internal applications like Salesforce, or conversational AI agents.
Organizations use Pendo to manage complex multi-product ecosystems: track cross-product journeys, identify which applications and agents drive the most value, optimize your SaaS spending by measuring actual utilization against licenses, and create consistent experiences across disparate systems. You can deploy Pendo on web, mobile, and AI applications with the same unified analytics and guidance capabilities.
The platform supports role-based access, SSO/SAML, data governance controls, and integration with your existing tech stack (CRM, data warehouse, support systems)—so it works for both a single product team and an enterprise IT organization managing dozens of applications.
